User-Centered Research Approach

My research methodology integrated multiple qualitative and quantitative approaches:

  • In-depth interviews with 12 physical therapists and 15 patients

  • Contextual observation of therapy sessions to understand workflow dynamics

  • Competitive analysis of existing solutions and their limitations

  • Analysis of patient adherence patterns from aggregated clinical data

Design Process

Drawing from my experience in designing user-centered interfaces, I employed a structured yet flexible design process that allowed for continuous refinement and user-driven improvements.

Information Architecture & User Flows

I mapped comprehensive user journeys for both patient and therapist personas, identifying key touchpoints and potential friction areas. This enabled me to develop an information architecture that balanced intuitive navigation with clinical requirements.

Wireframing

Starting with low-fidelity sketches, I progressively refined the interface through multiple iterations of wireframing and interactive prototyping. This incremental approach allowed for continual stakeholder feedback and design optimization.

Usability Testing

I implemented a comprehensive testing strategy with 8 therapists and 12 patients across varying technology comfort levels to validate usability and effectiveness.

Usability Testing Findings & Improvements

Branding

UI Kit & Components

Our UI kit brings all the essential elements together — buttons in multiple sizes, input fields with clear states, toggles, navigation bars, and versatile cards. Each component is designed to feel intuitive and consistent, making the app easy to use and visually cohesive.

Key Features & Design Solutions

For Patients

For Patients

Sign Up and Onboarding Screens

The app’s onboarding is tailored for physiotherapists and patients. After login, users select their role, triggering a personalized experience with illustrations highlighting relevant features.

Patient Exercises Using Machine Learning Models

Patients can perform exercises assigned by their therapist, with machine learning models providing real-time guidance through voice commands and accurate rep counting.

Apple Watch Health Stats for Patients

Apple Watch integration allows Patients to monitor their calories, heart rate, sleep, and steps. These health stats provide valuable insights for both patients and their therapists.

For Physiotherapists

Notifications & Video Acknowledgement

When a patient completes an exercise, the therapist gets a notification to review the video. They can acknowledge it directly, and the patient is notified. If needed, the therapist can privately respond to any concerns.

Chat Screens

The chat feature enables patients and therapists to communicate directly, resolving any exercise-related questions or concerns without needing a call or waiting until the next appointment.

Add New Patient

With simple, intuitive steps, the physiotherapist can easily add new patients to their database and include patient history for future review.

Adding New Exercises to the Library

The physiotherapist can easily add new exercises by uploading videos and providing written instructions.

Creating Exercise Schedules for Patients

The physiotherapist can effortlessly create an exercise schedule for the patient using their exercise library, simply by adding exercises and selecting the dates.

Learnings & Takeaways

  • Engage users during wait times: Even small touches like feedback during video uploads go a long way in improving satisfaction.

  • Prioritize clarity in UI: Minimalism is great, but users need clear icons and helpful labels to avoid confusion.

  • Design beyond the screen: Real-life use isn't always ideal—solutions like voice feedback help users stay on track even when they’re not looking at their phones.

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